China Post Group's official WeChat account was launched on August 18.
As an important online service platform created to promote innovation, operations and marketing of "Internet plus Post", it establishes a new image for the group.
Adhering to the core idea of "creating value for customers," the WeChat public account includes scores of online services for mail, finance, stamp collecting and e-commerce as well as three core modules that offer micro services, micro postal offices and a customer care center, marking an important step in China Post's exploration of “Internet plus” services.
Micro services have three basic postal programs -- ordinary mail, delivery and finance -- as well as government guidance and local information services.
Micro postal offices provide customers with convenient online postal business services.
The Customer Care Center is a rewards program that brings clients popular activities, a lottery and preferential prices.
In addition, the WeChat public account offers online consultation, suggestions, complaint channels and other interactive venues for customers.